Privacy Policy

1. Information We Collect

The personal information we collect depends on how you interact with us. This may include:

Information you give us directly

• Your name, job title, organisation name, business email address and phone number, when you submit an enquiry form, book a consultation, or contact us by email or phone
• Details about your industry, the service(s) you are interested in, your project timeframe, and, on some service pages, related details such as your reporting status, number of sites or number of employees, together with any additional context you choose to share with us
• Correspondence you send us, including emails, meeting notes, and any documents or data you provide as part of a project engagement (for example, emissions data supplied for a GHG inventory, EPD, or AASB S2 disclosure)

Information we collect automatically

• Standard website usage data, such as your IP address, browser type, device type, pages visited, and time spent on our site, collected through Google Analytics, but only if you accept analytics cookies through our cookie banner
• When you submit an enquiry form, the web page you submitted it from and the date and time of your submission
• General location information inferred from your IP address (this is approximate and not your precise physical location)

2. How We Collect It

We collect personal information:

• Directly from you, when you fill in a form on our website, email us, call us, or engage us for a service
• Automatically, through cookies and web analytics when you browse our website, where you have consented to them (see Section 4)
• From third parties, only where you have introduced us to another individual (such as a colleague you copy into correspondence), in which case we expect you to have made them aware of this policy

3. Why We Collect and Use It

We use your personal information to:

• Respond to your enquiry and provide you with information about our services
• Prepare quotes, proposals and engagement agreements, and deliver the services you’ve asked us to provide
• Communicate with you about your project, including scheduling and follow-up
• Improve our website and understand how visitors use it
• Meet our legal, regulatory and accounting obligations
• Send you relevant updates or insights, where you’ve agreed to receive them; you can opt out of these at any time

We do not use your personal information for automated decision-making, and we do not sell your personal information to any third party.

4. Cookies and Website Analytics

When you first visit our website, a cookie banner asks for your choice. A strictly necessary cookie that remembers your choice is always set. Analytics cookies from Google Analytics are only set if you select Accept All or turn on analytics in your cookie preferences.

With your consent, Google Analytics collects information such as pages visited, time on page, device type and general geographic region, and records when an enquiry form is submitted, so we can understand how our website is used and improve it.

You can change your cookie choice at any time using the cookie icon at the bottom left of every page, or control cookies through your browser settings. Disabling cookies may affect how some parts of our website function, but you’ll still be able to browse our site and contact us.

5. Third-Party Services

Our website uses a small number of third-party services to function:

• Google Maps — our Contact page includes an embedded Google Map to show our office location. Google may collect data about your interaction with the embedded map in accordance with Google’s own privacy policy, which we encourage you to review.
• Website hosting and form processing — enquiries submitted through our contact forms are processed and stored using our website, cloud storage and email service providers, who are contractually required to handle your information securely.

These third-party services have their own privacy policies, which govern how they handle data. We are not responsible for the privacy practices of third-party websites or services linked from our site.

6. When We Disclose Your Information

We do not share your personal information with third parties for their own marketing purposes. We may disclose your information:

• To service providers who help us operate our business (such as hosting providers, email platforms, or accounting software), who are only permitted to use your information to provide that service to us
• To subcontractors or specialist partners engaged to help deliver a specific project, where relevant to that engagement
• Where required or authorised by Australian law, for example in response to a lawful request from a regulator or court
• If our business is restructured, merged, or sold, in which case your information may be transferred as part of that transaction, subject to the same privacy protections

7. Storage and Security

We store personal information using reputable Australian and international service providers, and we take reasonable technical and organisational steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

Some of our service providers, including Google, Microsoft and HubSpot, may store or process personal information outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure they handle it in a way that is consistent with the Australian Privacy Principles.

No method of transmission over the internet, or method of electronic storage, is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee its absolute security.

8. How Long We Keep It

We retain personal information for as long as necessary to fulfil the purpose it was collected for, including to satisfy any legal, accounting, or reporting obligations. Enquiry and project records are generally retained for the duration of a client relationship and for a reasonable period afterward, consistent with our professional and legal obligations. Where information is no longer needed, we take reasonable steps to destroy or de-identify it.

9. Your Rights and How to Contact Us

Under the Australian Privacy Principles, you have the right to:

• Ask whether we hold personal information about you, and request access to it
• Ask us to correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading
• Request that we stop using your personal information for direct marketing, at any time and free of charge
• Ask us to explain how we’ve handled your personal information

To exercise any of these rights, or if you have any questions about this policy, contact us at:

Aqualis Carbon Advisory
Email: contact@aqualiscarbon.com.au
Phone: 08 6186 9594
37 St Georges Terrace, Perth WA 6000, Australia

We will respond to your request within a reasonable time, generally within 30 days.

10. Making a Complaint

If you believe we have breached the Australian Privacy Principles, or you’re unhappy with how we’ve handled your personal information, please contact us first using the details above so we can investigate and try to resolve the issue directly.

If you’re not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or relevant law. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.